FAQ
- 1. Do I need to provide anything?
- 2. Are you insured?
- 3. How do I make payment?
- 4. What if I need something special?
- 5. How much will it cost?
- 6. Can I skip or reschedule a cleaning?
- 7. What about my pets?
- 8. What areas of Brisbane do you service?
- 9. Is my clean guaranteed?
- 10. Is there anything I should do to prepare for my regluar clean?
- 11. Is there anything I should do to prepare for my bond clean?
1. Do I need to provide anything?
We provide all cleaning equipment and supplies. You need to provide replacement trash bags and any special cleaning supplies you specifically request.
2. Are you insured?
Yes.
3. How do I make payment?
Payment is due upon completion of your cleaning. We accept cash and cheques.
4. What if I need something special?
We will customise your cleanings to meet your individual needs. Call the office to talk with a knowledgeable staff member to discuss your clean requirements.
5. How much will it cost?
The cost of our service varies depending on size, condition of home and the frequency of the cleanings scheduled.
6. Can I skip or reschedule a cleaning?
Yes, with 2 days prior notice.
7. What about my pets?
Generally, you may leave them free in the home if that's what you normally do. Sometimes, however, pets become anxious when strangers are in their home without their master, it is usually best to confine those pets to an area where they will be comfortable.
8. What areas of Brisbane do you service?
All areas including Ipswich.
9. Is my clean guaranteed?
Yes, we offer a 100% Satisfaction Guarantee. In delivering our services we strive to maintain the highest quality and provide the greatest value. If for any reason you are dissatisfied with any aspect of your Essential Cleaning Solutions experience, simply contact us within 24 hours of your cleaning and let us know where we went wrong. We'll come back at your convenience and re-clean any deficiencies free of charge. We do not currently offer a money-back guarantee.
10. Is there anything I should do to prepare for my regluar clean?
You'd be amazed by how many people we encounter who are afraid their homes are too dirty to have cleaned by somebody else. We believe that when you hire a professional to clean your home, you shouldn't have to "pre-clean". We're ready, willing and able to come into virtually any environment and make it sparkle. So don't be embarrassed by the level of cleanliness of your home - whatever the condition, we promise we've seen worse! Just let us know what to expect and we'll plan accordingly. If you'd like to help us be more efficient, feel free to pick up any clutter such as dirty clothing, toys, paperwork, etc. prior to our arrival.
11. Is there anything I should do to prepare for my bond clean?
For bond cleans, if possible please have everything removed from the property before the clean commences unless it is furnished.
If your question has not been answered, please contact us by using our online form or by emailing us at
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